Thank you for shopping with Treat Symphony!
We take great care in crafting our treats and ensuring that every order reaches you fresh and beautifully packaged. If something isn’t right, we’re here to help.

1. Perishable Goods
Because our products are fresh, handmade treats, we unfortunately cannot accept returns once an order has been delivered.
However, if your order arrives damaged, incorrect, or not up to standard, please contact us within 24 hours of receiving it, and we will gladly review your request.

2. Refunds for Damaged or Incorrect Orders
If there is an issue with your order, please email us at treatsymphony@gmail.com with:
● Your order number

● A description of the issue

● Clear photos of the product and packaging

Once reviewed, we may offer:
● A replacement, or

● A refund, depending on the situation.

Refunds will be made to your original payment method.

3. Cancellations
Orders may only be cancelled before they are prepared or dispatched.
If the order has already entered production or has been shipped, cancellation will not be possible.

4. Non-Refundable Items
We cannot offer refunds for:
● Change of mind

● Incorrect delivery information provided by the customer

● Items not collected or delivered due to customer unavailability

● Sale items or promotional items

5. Delivery Issues
If your parcel is delayed due to courier issues outside our control, we will assist with follow-ups but cannot guarantee delivery times.
If your order is lost in transit, we will issue a replacement or refund once confirmed by the courier.

6. Contact Us
For any refund or order queries, please reach out to us at:
Email: treatsymphony@gmail.com
We value every customer and strive to ensure you have a wonderful Treat Symphony experience!